RE-ELECT JOHN R. AMES
WAYS TO HELP
THE CAMPAIGN
1) Order Yardsign
2) Volunteer
3) Endorse John R. Ames
3) Contribute
4) Download
and Distribute Flyer
GOOD TO GREAT!
Dallas County Tax Office
2009 & 2010 in Review
DOWNLOAD HERE
AS AN INCUMBENT, MY OFFICE IS ACCOUNTABLE TO YOU.
HERE ARE SOME OF OUR RESULTS...
- New Customer Care Center Reduces Telephone Wait Times
- Tax Statements Mailed On Time for First Time in 20 Years
- Credit Card Payment and e-Check System Established
- Over $15 Million in Backlogged Refunds Dispersed
-
Collections Production Increased 1,559% in October 2009
Dear Dallas County Voter,
As an incumbent, first elected Dallas County Tax Assessor/Collector in 2008, I am
accountable to you for having produced results while in office. I am proud of my
record thus far, and I invite you to review my performance as you make a choice in
2012.
In 2008, my campaign was based on two themes: perspective and performance.
I ran on a platform that my many years of professional experience and leadership in
the tax industry gave me the “state-of-the-industry” perspective and vision to know
what improvements were needed in terms of tax office management and customer
service levels.
I have implemented many of these improvements since taking office, analyzing staff
roles and branch efficiency and making changes where necessary. We have created an
entirely new “customer friendly” culture at the tax office, including dedicating
three additional staff members to our newly developed Customer Care Center to
reduce telephone wait times when customers call, and making it possible for
customers to pay taxes by credit card or e-check online.
I also promised performance - building a strong tax office team that would do a
better job than in the past. My office achieved that goal in many ways, most
notably by mailing out Dallas County tax statements on time for the first time in
20 years, and by increasing collections production by 1,559 percent in October
2009, the first yearafter I took office, and another 18 percent in October 2010. We
also cleared out an enormous backlog left by the prior administration, resulting in
over $15 million in refunds being dispersed to citizens.
I am committed to serving you and making the Dallas County tax office not just
competent, but outstanding. I believe the tax office is making great strides under
my guidance, and I ask for your support and your vote to keep the progress coming.
Sincerely,
John R. Ames
Dallas County Tax Assessor/Collector