RE-ELECT JOHN R. AMES
WAYS TO HELP
GOOD TO GREAT!
Dallas County Tax Office
2009 & 2010 in Review
ELECTION DAY: Tuesday, November 6, 2012
AS AN INCUMBENT, MY OFFICE IS ACCOUNTABLE TO YOU.
HERE ARE SOME OF OUR RESULTS...
- New Customer Care Center Reduces Telephone Wait Times
- Tax Statements Mailed On Time for First Time in 20 Years
- Credit Card Payment and e-Check System Established
- Over $15 Million in Backlogged Refunds Dispersed
Collections Production Increased 1,559% in October 2009
Dear Dallas County Voter,
As an incumbent, first elected Dallas County Tax Assessor/Collector in 2008, I am
accountable to you for having produced results while in office. I am proud of my
record thus far, and I invite you to review my performance as you make a choice in
In 2008, my campaign was based on two themes: perspective and performance.
I ran on a platform that my many years of professional experience and leadership in the tax industry gave me the “state-of-the-industry” perspective and vision to know what improvements were needed in terms of tax office management and customer service levels.
I have implemented many of these improvements since taking office, analyzing staff roles and branch efficiency and making changes where necessary. We have created an entirely new “customer friendly” culture at the tax office, including dedicating three additional staff members to our newly developed Customer Care Center to reduce telephone wait times when customers call, and making it possible for customers to pay taxes by credit card or e-check online.
I also promised performance - building a strong tax office team that would do a better job than in the past. My office achieved that goal in many ways, most notably by mailing out Dallas County tax statements on time for the first time in 20 years, and by increasing collections production by 1,559 percent in October 2009, the first yearafter I took office, and another 18 percent in October 2010. We also cleared out an enormous backlog left by the prior administration, resulting in over $15 million in refunds being dispersed to citizens.
I am committed to serving you and making the Dallas County tax office not just competent, but outstanding. I believe the tax office is making great strides under my guidance, and I ask for your support and your vote to keep the progress coming.
John R. Ames
Dallas County Tax Assessor/Collector
AMES HONORED WITH TIADA INDEPENDENT AWARD
« Hon. John R. Ames pictured with TIADA member Katherine Tolsh
DALLAS, August 24, 2012 - The Texas Independent Automobile Dealers Association (TIADA) honored Dallas County Tax Assessor John R. Ames by presenting him with the Independent Award, which is the highest award the organization gives to individuals who are not independent car dealers. TIADA member Kathernie Tolsh, who presented the award, praised the Dallas County tax office and Ames' willingness to testify before the Texas Department of Motor Vehicles on critical issues that affect independent card dealers. "I am honored to have received this award. It's our job at the tax office to serve our customers, and my staff does terrific work. I am very proud to accept this award."
DEAN REYNOLDS CHAPTER 137 VETERANS HONOR DALLAS COUNTY TAX OFFICE
DALLAS, April 2, 2012 - The leadership of the Dean Reynolds Chapter 137 Vietnam Veterans of America, including including President Robert Young and Vice President Lou E. Clay, presented Tax Assessor/Collector John R. Ames with a plaque of appreciation for providing an informative talk to their group. In addition, certificates of appreciation where presented to Corey Worsham, Property Tax Director, Norman Kasal, Process Initiative Director, and Cheryl Jordan, Dallas Central Appraisal District Community Relations Officer, for their participation in the group discussion.
Dean Reynolds Chapter 137, Vietnam Veterans of America, is a non-profit organization that raises funds and provides financial assistance to veterans and their families.
Dallas County Tax Assessor/Collector John R. Ames and his staff speak regularly to community groups and functions regarding property tax matters and motor vehicle registration concerns. “It is important to let the citizens of Dallas County know what we do in the Tax Office. My staff and I provide information to citizens about their tax liabilities, payment options and available exemptions,” stated Mr. Ames. The Tax Office regularly speaks to Lions Clubs, Rotary Clubs, Homeowners Associations and School Career Days. If you are a member of an organization that would benefit from this type of information, please contact Norman Kasal at email@example.com to schedule a time when Mr. Ames or a staff member can speak to your group.